Purchasing/Renewing Mining Journal
Q: I would like to subscribe to Mining Journal
A: To subscribe to Mining Journal, you can either;
- Visit mining-journal.com, click on subscribe in the top right hand corner, select your preferred package and make a secure payment online
- Contact the subscription department through our switchboard on + 44 (0) 20 7216 6099 or email email@example.com.
You will be sent an order confirmation after completing your online purchase. If you specifically require a pro-forma invoice, please request this from customer service.
To find out more about the different subscription offers, please visit our Terms and Conditions page
Q: I would like to renew my Mining Journal subscription
A: Contact the subscription department through our switchboard on + 44 (0) 20 7216 6099 or email firstname.lastname@example.org your subscriber number and account name.
Q: I would like to purchase single/back issues of Mining Journal
Please contact the subscriptions team at email@example.com for more information.
My online account
Q: I cannot login to my account or have forgotten my login details.
A: Your username is your email address. If you have forgotten your password you can easily reset your password by clicking the forgotten password link on the login page. If you are still having difficulties contact the subscription department through our switchboard on + 44 (0) 20 7216 6099 or email firstname.lastname@example.org.
Q: How do I access the Mining Journal App?
A: Issues of Mining Journal are available to download read on your Android or Apple device.
You can use your existing mining-journal.com username to login to the app however your password may be different. You can find your password in the app welcome email you received after you subscribed.
If you are having trouble logging in, you can reset your password. Tap ‘Forgot Password?' and we'll then send you a link for you to reset it. Alternatively, you can drop an email to our customer service team at email@example.com
Q: I cannot find the PDF issue
A: Due to the much improved Mining Journal website, the PDF is no longer available on the website. Instead, we have developed a tablet app which will replicate the print copy as the PDF did. You can either download the app, for free, from the Apple App Store or from the Google Play Store.
You will need a username and password to access the app (the username will be your email address but the password will be slightly different to the one you access the website). You will have received an email when you signed up for your subscription. If you can't remember your username and password, go to the "Sign in" box and then click "Forgot password?". We'll then send you a link where you can reset it. Alternatively, you can send an email to our customer service team firstname.lastname@example.org
Adding online users
Q: I would like to add online users to my Mining Journal subscription account
A: You can only have more than one online user license if you have subscribed to a multi-user subscription package. To check the details of current online users in your subscription, add extra online user licenses or upgrade to a multi-user subscription please contact the subscription department through our switchboard on + 44 (0) 20 7216 6099 or email email@example.com
Q: I would like to join my organisation's subscription
A: To request an online user licence from an existing multi-user subscription package please email firstname.lastname@example.org
Change account information
Q: I would like to change my billing or delivery address
A: To change your delivery, billing address or any of your contact details email email@example.com quoting your subscription reference number with the details that need to be updated. Your subscriptions reference number can be found next to your delivery address details on the sheet which accompanies your print edition.
Q: I am not receiving my copy of Mining Journal or have missed an issue
A: Please email firstname.lastname@example.org with details of the issue(s) missed quoting your subscription reference number with your complete delivery address.
*Please note that claims for missing issue(s) must be made within 3 months of the issue being published.
Missing issues claimed more than three months after publication must be paid for.
Account and payment issues
Q: I would like to check my subscription account payment and fulfilment status.
A: Contact the subscription department through our switchboard on + 44 (0) 20 7216 6060 or email email@example.com your subscription reference number.
If our frequently asked questions above have not answered your subscription query, please contact the subscription team through our switchboard on + 44 (0) 20 7216 6099 or email firstname.lastname@example.org
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